To the Victor Goes the Wallet: Key Insights From the 2019 Food on Demand Study Released – PRNewswire

“From which FOD apps are currently on top, to the key factors driving customers to those apps and more, the 2019 Food on Demand Study revealed crucial information for industry leaders,” said van Kesteren. “The study challenged restaurant executives to consider whether or not the FOD apps they use are effectively maintaining their brand reputations and left food delivery executives with key drivers to win customer loyalty.”

Solely dedicated to the mobile ordering and third-party delivery market, the Second Annual Food on Demand Conference hosted thousands of foodservice and market research experts in Chicago on April 1-2, 2019. Many topics were covered in the breakout sessions and workshops, including mobile ordering, technology and food delivery.

“What a pleasure it was to sit on a panel with foodservice experts for the second year in a row,” said van Kesteren. “I always look forward to the opportunity to offer the latest customer trends and network with key leaders in the industry.”

SeeLevel HX is a leading mystery shopping and customer experience agency with employees in every time zone and 650,000 contractors in its database. The agency helps premier brands improve customer experiences across all channels by collecting millions of data points annually that only humans can collect. The agency provides insights needed to impact service, improve products, assess markets, diagnose operational issues and analyze competitors. To access the 2019 Food on Demand Study presentation and raw data files, visit .